Jody Hoffer Gittell
Jody Hoffer Gittell, Ph. D., is a professor of management at Brandeis University's Heller School for Social Policy and Management. She serves as executive director of the Relational Coordination Research Collaborative, bringing scholars and practitioners together to help organizations build relational coordination for high performance. She also serves as chief scientific officer of Relational Coordination Analytics. Gittell's research explores how coordination by front-line workers contributes to high-quality and efficient outcomes in service settings. She has developed a theory of relational coordination, proposing that work is most effectively coordinated through relationships of shared goals, shared knowledge and mutual respect, and demonstrating how organizations can support relational coordination through the design of their work systems. Gittell is the author of several books, including High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience (McGraw-Hill) and Up In the Air: How the Airlines Can Improve Performance by Engaging Their Employees (Cornell University Press). Her newest book, Learning to Coordinate: A Relational Model of Organizational Change (under contract, Stanford University Press), articulates a dynamic multi-interventional model of change. Gittell has also published in scientific journals including Organization Science, Harvard Business Review, Medical Care, and Health Services Research. She has won a Best Book Award from the Alfred P. Sloan Foundation, the Douglas McGregor Memorial Award for Best Paper of the Year in the Journal of Applied Behavioral Science, and an Honorable Mention for the Douglas McGregor Memorial Award for Best Paper on Organizational Change. She has served as chair of the board for Families First Health and Support Center, as M.B.A. program director at the Brandeis Heller School, and as acting director of the MIT Leadership Center. She currently serves on the boards of Reed College, the Labor and Employment Relations Association and the Endowment for Health. Gittell received her Ph.D. from the MIT Sloan School of Management, her M.A. from The New School and her B.A. from Reed College, and taught for six years at the Harvard Business School before joining the faculty of Brandeis University.